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10 Jud. Rev. 1 (2005)

handle is hein.journals/judire10 and id is 1 raw text is: [2005] JR

EDITOR'S NOTE

This is our sixth Newsletter and I hope
you find them of use.
Lynne Knapman, the Head of the
Administrative Court Office, and I
welcome any comments and suggestions
from you our users.
Please mark any suggestions for my
personal attention, care of Room C307,
Royal Courts of Justice.
In the meantime, I trust you will find this
edition both informative and interesting.
David Brupbacher
Court Manager
CUSTOMER SERVICE OFFICER
The Administrative Court Office has a
Customer Service Officer - Alex Bishop.
All customer issues including complaints
should in the first instance be directed to
Alex, who will ensure they are dealt with
expeditiously.
Written communications  should be
addressed to Alex Bishop, Customer
Service Officer, Administrative Court
Office, Room C317, Royal Courts of
Justice, Strand, London, WC2A 2LL.
Alternatively, Alex can be contacted by
phone on 020 7947 6359.

NEW PUBLIC COUNTER
As a direct result of our recent customer
survey, our counter area has been
redesigned. It has two serving positions
and there is also space available for
customers to complete their forms etc.
We would be grateful for feedback on the
impact of the new arrangements.
STATE OF THE LIST
Receipts for 2004 reflect those in 2003.
The Court has managed to contain
waiting times and to cope with the effect
of the Long Vacation.
Waiting times in weeks
(not including time stood out of the list e.g. awaiting test

cases etc
stage
Paper application - from
receipt to decision date
Renewal hearings - from
receipt of renewal to
decision
Substantive - lodged to
decision date

Oct 2002- IOct 2003-
Seot 2003 1Seot 2004

We appreciate the contribution to our
performance which our users make.
SOME HELPFUL HINTS
1. Case reference numbers
If your case has already been assigned
an Administrative Court Office case
reference number, please ensure you

ADMINISTRATIVE COURT OFFICE
NEWSLETTER
NOVEMBER 2004

6.6

S56       27.3

0   1
COU17-

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