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2 IJODR 4 (2015)
Creating New Pathways to Justice Using Simple Artificial Intelligence and Online Dispute Resolution

handle is hein.journals/ijodr2 and id is 6 raw text is: Creating New Pathways to Justice Using Simple Artificial Intelligence and Online Dispute Resolution* Darin Thompson* Abstract Access to justice in can be improved significantly through implementation of simple artificial intelligence (AI) based expert systems deployed within a broader online dispute resolution (ODR) framework. Simple expert systems can bridge the 'implementation gap' that continues to impede the adoption of AI in the justice domain. This gap can be narrowed further through the design of multi-disciplinary expert systems that address user needs through simple, non-legalistic user interfaces. This article provides a non-technical conceptual description of an expert sys- tem designed to enhance access to justice for non-experts. The system's knowledge base would be populated with expert knowledge from the justice and dispute resolu- tion domains. A conditional logic rule-based system forms the basis of the inference engine located between the knowledge base and a questionnaire-based user inter- face. The expert system's functions include problem diagnosis, delivery of custom- ized information, self-help support, triage and streaming into subsequent ODR processes. Its usability is optimized through the engagement of human computer interaction (HCI) and affective computing techniques that engage the social and emotional sides of technology. The conceptual descriptions offered in this article draw support from empirical observations of an innovative project aimed at creating an expert system for an ODR-enabled civil justice tribunal. Keywords: expert system, online dispute resolution, artificial intelligence, access to justice, legal information technology. * Thanks to Prof. Burkhard Schafer for his guidance in the preparation of this work in its original format, which was submitted as the author's LLM dissertation at the University of Edinburgh in 2013. ** Legal Counsel, BC Ministry of Justice; Adjunct Law Professor, University of Victoria; Adjunct Law Professor, Osgoode Hall Law School. Email: darinmobile@gmail.com. International Journal of Online Dispute Resolution 2015 (2) 1

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