131 Harv. L. Rev. 1598 (2017-2018)
The New Governors: The People, Rules, and Processes Governing Online Speech

handle is hein.journals/hlr131 and id is 1626 raw text is: 










THE NEW GOVERNORS: THE PEOPLE, RULES, AND

      PROCESSES GOVERNING ONLINE SPEECH


                            Kate Klonick


IN T R O D U C T IO N ..........................................................................................................................1599
I.  SECTION 230, THE FIRST AMENDMENT, AND  THE BEGINNINGS  OF
    INTERMEDIARY  SELF-REGULATION............................................................................1603
    A. H istory  and  D evelopm  ent of    23o............................................................................... 1604
    B . First  Am endm ent Im  plications .....................................................................................16og
    C. Internet Pessimists, Optimists, and Realists............................................................1613
II. WHY  GOVERN  WELL? THE  ROLE OF FREE SPEECH  NORMS, CORPORATE
    CULTURE, AND  ECONOMIC  INCENTIVES IN THE DEVELOPMENT   OF CONTENT
    M O D E R AT IO N ....................................................................................................................161 6
    A. Platforms' Baseline    in  Free  Speech.......................................................................... 1-61 8
       L F ree Speech  N orm  s  ................................................................................................1i618
       2. Government Request and Collateral Censorship Concerns..................................1622
    B . W hy M oderate  A t  A ll?....................................................................................................1625
       L Corporate   R esponsibility   and  Identity  ...................................................................1626
       2. E conom  ic  R easons................................................................................................. 1627
III. How ARE PLATFORMS  GOVERNING?  THE RULES, PROCESS, AND REVISION OF
    CONTENT-MODERATION SYSTEMS..............................................................................1630
    A. Development of Moderation: From Standards to Rules............................................1631
    B. How the Rules Are Enforced: Trained Human Decisionmaking..............................1635
       L E x Ante Content  M  oderation...................................................................................1636
       2. Ex Post Proactive Manual Content Moderation...................................................1638
       3. Ex Post Reactive Manual Content Moderation....................................................1638
       4 D ecisions, Escalations, and    Appeals.......................................................................1647
    C. System Revision and the Pluralistic System of Influence.........................................1649
       L G overnm ent  R equests............................................................................................ 1-650
       2. M edia C overage  .........................................................................................................1652
       3. T hird-P arty  Influences..............................................................................................1655
       4 C hange Through   P rocess  ..........................................................................................1657
    D. Within Categories of the First Amendment..............................................................1-658
IV. T H E N EW G OVERN    O R S....................................................................................................1662
    A . E qu al  A ccess ....................................................................................................................1665
    B . A ccou n tability..................................................................................................................1666
C O N C LU SIO N  ......................................................................................................................... 1-669


1598

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