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131 Harv. L. Rev. 1598 (2017-2018)
The New Governors: The People, Rules, and Processes Governing Online Speech

handle is hein.journals/hlr131 and id is 1626 raw text is: THE NEW GOVERNORS: THE PEOPLE, RULES, AND PROCESSES GOVERNING ONLINE SPEECH Kate Klonick IN T R O D U C T IO N ..........................................................................................................................1599 I SECTION 230, THE FIRST AMENDMENT, AND THE BEGINNINGS OF INTERMEDIARY SELF-REGULATION ............................................................................1603 A. H istory and D evelopm ent of § 230................................................................................1604 B. First Am endm ent Implications ................................................................................ 16o 9 C. Internet Pessim ists, Optim ists, and Realists...............................................................1613 II. WHY GOVERN WELL? THE ROLE OF FREE SPEECH NORMS, CORPORATE CULTURE, AND ECONOMIC INCENTIVES IN THE DEVELOPMENT OF CONTENT M O D E RAT IO N ....................................................................................................................161 6 A. Platforms' Baseline in Free Speech.......................................................................... 161 8 L F ree Speech N orm s ................................................................................................ 1618 2. Government Request and Collateral Censorship Concerns ..................................1622 B . W hy M oderate A t A ll?....................................................................................................1625 L Corporate Responsibility and Identity ...................................................................1626 2. E conom ic R easons.....................................................................................................1627 III. HOW ARE PLATFORMS GOVERNING? THE RULES, PROCESS, AND REVISION OF CONTENT-MODERATION SYSTEMS..............................................................................1630 A. Development of Moderation: From Standards to Rules ............................................1631 B. How the Rules Are Enforced: Trained Human Decisionmaking..............................1635 L E x Ante Content M oderation...................................................................................1636 2. Ex Post Proactive Manual Content Moderation...................................................1638 3. Ex Post Reactive Manual Content Moderation ....................................................1638 4. Decisions, Escalations, and Appeals .......................................................................1647 C. System Revision and the Pluralistic System of Influence.........................................1649 L G overnm ent R equests ............................................................................................ 1650 2. M edia C overage .........................................................................................................1652 3. T hird-P arty Influences..............................................................................................1655 4. Change Through Process ..........................................................................................1657 D. Within Categories of the First Amendment ..............................................................1658 IV. THE NEW GOVERNORS ....................................................................................................1662 A . E qu al A ccess ....................................................................................................................1665 B . A ccou n tability ..................................................................................................................1666 C O N C L U SIO N ...............................................................................................................................166 9 1598

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