19 Hastings Comm. & Ent. L.J. 695 (1996-1997)
Alternative Dispute Resolution and Emerging Online Technologies: Challenges and Opportunities

handle is hein.journals/hascom19 and id is 719 raw text is: Alternative Dispute Resolution and
Emerging Online Technologies:
Challenges and Opportunities'
by
GEORGE H. FRIEDMAN*
Table of Contents
I.  B ackground   ...............................................................................  697
A. Alternative Dispute Resolution .......................................  697
1.  M  ediation  .....................................................................  698
2.  A  rbitration  ...................................................................  698
3. Hybrid ADR Processes ..............................................  698
B. The Information Superhighway .......................................  699
II. The Use of ADR for Online Disputes ..................................  700
A .  N otable  Projects  ................................................................  700
1. The Virtual Magistrate Project ..................................  700
2. The BBBOnline Project ............................................  705
3. The Online Ombuds Office (University of
M  assachusetts)  ............................................................  706
4. America Online's 24-hours in Cyberspace
Prom  otion  ....................................................................  707
B. Online Transactions Amenable to Online ADR ...........             707
1. Internet or Online Service Provider Signup
A greem   ents ..................................................................  708
2. Software Purchases ....................................................  709
3. Electronic Commerce ................................................  709
4. Domain Name Registration .......................................  710
t An earlier version of this Article was presented at the Hastings Communications and
Entertainment Law Journal's Ninth Annual Computer Law Symposium, University of California,
Hastings College of the Law, February 1, 1997.
* J.D., Rutgers Law School, 1981; B.A., Queens College, 1976. George H. Friedman is
Senior Vice President-Midwest and South, and National Director of Online Services for the
American Arbitration Association, and is an Adjunct Professor of Law at Fordham Law School.
The views expressed in this paper are not necessarily those of the American Arbitration
Association or Fordham Law School.

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