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70 FBI L. Enforcement Bull. 1 (2001)
Subtle Skills for Building Rapport: Using Neuro-Linguistic Programming in the Interview Room

handle is hein.journals/fbileb70 and id is 247 raw text is: Subtle Skills for Building Rapport Using Neuro-Linguistic Programming in the Interview Room By VINCENT A. SANDOVAL, M.A., and SUSAN H. ADAMS, M.A. Detective Hamilton is using techniques from Neuro- Linguistic Programming, a communication model with a name he might not even recognize. Yet, his years of interviewing have taught him the techniques. To estab- lish rapport with this witness, De- tective Hamilton knows that he needs to match her nonverbal be- havior, or kinesics, by sitting down and leaning forward. When the witness begins to talk, Detective Hamilton listens carefully to her words and intentionally uses similar language. He also pays close atten- tion to how she talks and matches her paralanguage (speech rate, vol- ume, and pitch). In so doing, Detec- tive Hamilton builds rapport with the witness and, hence, increases his chances of gathering pertinent information during the interview. Detective Hamilton and other experienced investigators recog- nize the crucial role that rapport plays in an interview. Derived from the French verb rapporter meaning to bring back, the English word rapport refers to a relationship or communication characterized by harmony.' With this in mind, the need for rapport applies to all interviews, but especially to those August 2001 / 1

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