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70 FBI L. Enforcement Bull. 1 (2001)
Subtle Skills for Building Rapport: Using Neuro-Linguistic Programming in the Interview Room

handle is hein.journals/fbileb70 and id is 247 raw text is: 








Subtle Skills for Building Rapport

Using Neuro-Linguistic Programming

in   the Interview Room
By VINCENT A. SANDOVAL, M.A., and SUSAN H. ADAMS, M.A.


Detective Hamilton is   using
       techniques from Neuro-
       Linguistic Programming, a
communication model with a name
he might not even recognize. Yet,
his years of interviewing have
taught him the techniques. To estab-
lish rapport with this witness, De-
tective Hamilton knows that he
needs to match her nonverbal be-
havior, or kinesics, by sitting down
and leaning forward. When the
witness begins to talk, Detective
Hamilton listens carefully to her
words and intentionally uses similar
language. He also pays close atten-
tion to how she talks and matches


her paralanguage (speech rate, vol-
ume, and pitch). In so doing, Detec-
tive Hamilton builds rapport with
the witness and, hence, increases
his chances of gathering pertinent
information during the interview.
   Detective Hamilton and other
experienced investigators recog-
nize the crucial role that rapport
plays in an interview. Derived from
the French verb rapporter meaning
to bring back, the English word
rapport refers to a relationship
or communication characterized
by harmony.' With this in mind,
the need for rapport applies to all
interviews, but especially to those


August 2001 / 1

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