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7 Eur. J. L. & Pub. Admin. 1 (2020)

handle is hein.journals/ejlpa7 and id is 1 raw text is: 




      PARTICULARITIES OF QUALITY SYSTEM
            MANAGEMENT IN LOCAL PUBLIC
                        ADMINISTRATION


                             MARIA-CRISTINA BALANEASA'


Abstract

This paper aims to identfy and describe the qualiy management system formulated by
localgovernment authorities, ISO international standards applicable in the field of public
services and local government as well as documents that can be developed to achieve the
qualiy of services provided to citizens. WJe consider it useful to present these aspects related
to quality precsey in order to understand hour the representatives of the local and central
public administration authorities can achieve the stated goal of the state - that of building a
transparent and citizen-oriented public administration.

Keywords:

Qualfy  management;  qualiy standard, local public administration,
qualiy manual.

JEL  Codes:  H11, H80,  H83.

    I.      Introduction

        In order to achieve the goal proposed by  the state but also by the
representatives of local public administration authorities (that of building a
transparent and citizen-oriented public administration), the development of
quality management   tools, in public administration, is currently intended to
achieve this goal. One of these tools found in international quality standards
is the Quality Manual  - a valuable document   in implementing  the quality
policy assumed  not only in the private sector but also in the public sector,
respectively in public administration.
        Thus, this material aims to identify the theoretical elements of the
concept  of quality, management system  in public administration, to present
the international standards applicable in public administration, focusing on

'Lecturer Ph.D.Stefan cel MareUniversity of Suceava, Romania, Faculty of Law and
Administrative Sciences , cristinabalaneasa@fdsausvro
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