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39 Crime & Delinquency 565 (1993)
Cross-Site Analysis of Victim-Offender Mediation in Four States

handle is hein.journals/cadq39 and id is 548 raw text is: 




Cross-Site Analysis of Victim-

Offender Mediation in Four States



       Mark S. Umbreit
       Robert B. Coates


       This article reports on the first cross-site analysis ofvictim-offender mediation programs
       in the United States, working with juvenile courts in Albuquerque, Austin, Minneapolis,
       and Oakland. A total of 1,153 interviews were conducted with victims and offenders.
       These includedpre- and postmediation interviews and the use of two comparison groups.
       Court officials were interviewed and 28 observations of mediations were conducted. The
       vast majority of victims and offenders experienced the mediation process and outcome
       as fair and were quite satisfied with it. Mediation resulted in significantly greater
       satisfaction and perceptions of fairness for victims, as well as significantly higher
       restitution completion by offenders, than found in comparison groups. Some implications
       for juvenile justice policy are offered

       Mediation   of  conflict between crime victims and offenders has re-
ceived  increased  attention over  the past two decades.  Through the   process  of
allowing   certain crime   victims  to meet  face-to-face   with  offenders  in the
presence   of  a trained  mediator,  the  issues  of both  victim  assistance   and

MARK S.   UMBREIT: Assistant   Professor, School of Social Work, University of Minnesota.
ROBERT B. COATES: Consultant/Senior Research Associate,   Salt Lake City, Utah.
   The  data reported in this article were collected through research made possible by grants to
the Minnesota Citizens Council on Crime  and Justice from the State Justice Institute in
Alexandria, Virginia; the Hewlett Foundation in Menlo Park, California; and the Conflict and
Change  Center at the University of Minnesota. The Citizens Council Mediation Services
contracted with the School of Social Work at the University of Minnesota for the services of the
Principal Investigator. Points of view expressed in this article are those of the authors and do not
necessarily represent the official position of the State Justice Institute, the Hewlett Foundation,
or the University of Minnesota. A special thanks is due to the staff and volunteers of the four
victim-offender mediation programs at the Citizens Council Mediation Services in Minneapolis;
the New  Mexico Center for Dispute Resolution in Albuquerque; the Office of Prisoner and
Community  Justice of Catholic Charities/Oakland Diocese; and the Travis County Juvenile Court
Department in Austin, Texas. Also, the authors' research assistants made an invaluable contri-
bution: Madeline Brown, Andy Galaway, Deborah Johnson, Boris Kalanj, Autumn Riddle, Sarah
Orrick, Cynthia Wright, Mike Schumacher, Laurie Smith, Becki Tovar. The restitution comple-
tion analysis reported in this study is based, in part, upon the methodology developed by Andy
Galaway  in a prior smaller study of cases at the Minneapolis program site.

CRIME  & DELINQUENCY,   Vol. 39 No. 4, October 1993 565-585
@ 1993 Sage Publications, Inc.
                                                                                 565


from the SAGE Social Science Collections. All Rights Reserved.

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