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COVID-19: Financial Relief and Assistance

Resources for Consumers



April 23, 2020
This CRS Insight presents links to websites of selected federal agencies and other organizations
potentially relevant to consumers affected by the Coronavirus Disease 2019 (COVID-19) pandemic.
These links provide information on mortgage and other consumer payment relief, credit score protection,
and consumer-targeted frauds and scams.
For analysis of consumer-related financial concerns about COVID-19, see CRS Insight IN11244, COVID-
19: The Financial Industry and Consumers Struggling to Pay Bills, by Cheryl R. Cooper. For a list of all
CRS products related to COVID-19, see the CRS COVID-i 9 Resources page.


Mortgage and Other Consumer Payment Relief

The Coronavinis Aid, Relieft and Economic Secuinty (CARES) Aca (P.L. 116-136), enacted on March 27,
2020, includes provisions intended to provide temporary relief for certain mortgage borrowers and federal
student loan holders affected by the COVID-19 pandemic. The following selected federal agencies
provide information on potential payment relief options for consumers to defer, forbear, make partial
payments, or obtain other assistance on their mortgage loans, auto loans, credit card debt, and student loan
debt.

Consumer Financial Protection Bureau
The Consumer Financial Protection Bureau (CFPB) provides a guide to coronaviws mortgage rchcf
options with links and a v ideo to help consumers determine whether they have a federally backed
mortgage and, if not, how they might qualify for mortgage relief. The CFPB also has advice for
consumers having difficulty paying credit card and auto loans; tips and tools for communicating with debt
collectors; and information about debt settlement.
Act fast if you can't pay your credit cards
Blo1. Worried about making your auto Ioan paymont.s? Yur ender rnay h avo options that can help
Blog: Coronavirus and dealing with debt: Tips to hiip ease the impauC

                                                             Congressional Research Service
                                                               https://crsreports.congress.gov
                                                                                  IN11359

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