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39 Crime & Delinquency 565 (1993)
Cross-Site Analysis of Victim-Offender Mediation in Four States

handle is hein.journals/cadq39 and id is 548 raw text is: Cross-Site Analysis of Victim- Offender Mediation in Four States Mark S. Umbreit Robert B. Coates This article reports on the first cross-site analysis ofvictim-offender mediation programs in the United States, working with juvenile courts in Albuquerque, Austin, Minneapolis, and Oakland. A total of 1,153 interviews were conducted with victims and offenders. These includedpre- and postmediation interviews and the use of two comparison groups. Court officials were interviewed and 28 observations of mediations were conducted. The vast majority of victims and offenders experienced the mediation process and outcome as fair and were quite satisfied with it. Mediation resulted in significantly greater satisfaction and perceptions of fairness for victims, as well as significantly higher restitution completion by offenders, than found in comparison groups. Some implications for juvenile justice policy are offered Mediation of conflict between crime victims and offenders has re- ceived increased attention over the past two decades. Through the process of allowing certain crime victims to meet face-to-face with offenders in the presence of a trained mediator, the issues of both victim assistance and MARK S. UMBREIT: Assistant Professor, School of Social Work, University of Minnesota. ROBERT B. COATES: Consultant/Senior Research Associate, Salt Lake City, Utah. The data reported in this article were collected through research made possible by grants to the Minnesota Citizens Council on Crime and Justice from the State Justice Institute in Alexandria, Virginia; the Hewlett Foundation in Menlo Park, California; and the Conflict and Change Center at the University of Minnesota. The Citizens Council Mediation Services contracted with the School of Social Work at the University of Minnesota for the services of the Principal Investigator. Points of view expressed in this article are those of the authors and do not necessarily represent the official position of the State Justice Institute, the Hewlett Foundation, or the University of Minnesota. A special thanks is due to the staff and volunteers of the four victim-offender mediation programs at the Citizens Council Mediation Services in Minneapolis; the New Mexico Center for Dispute Resolution in Albuquerque; the Office of Prisoner and Community Justice of Catholic Charities/Oakland Diocese; and the Travis County Juvenile Court Department in Austin, Texas. Also, the authors' research assistants made an invaluable contri- bution: Madeline Brown, Andy Galaway, Deborah Johnson, Boris Kalanj, Autumn Riddle, Sarah Orrick, Cynthia Wright, Mike Schumacher, Laurie Smith, Becki Tovar. The restitution comple- tion analysis reported in this study is based, in part, upon the methodology developed by Andy Galaway in a prior smaller study of cases at the Minneapolis program site. CRIME & DELINQUENCY, Vol. 39 No. 4, October 1993 565-585 @ 1993 Sage Publications, Inc. 565 from the SAGE Social Science Collections. All Rights Reserved.

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