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GAO-24-107639 1 (2024-08-28)

handle is hein.gao/gaoqtq0001 and id is 1 raw text is: Why This Matters Key Takeaways A range of digital surveillance tools have been developed, and employers across various industries are increasingly using them to monitor their workers. Although digital surveillance tools can provide employers with information to help improve their operations, some worker advocates are concerned that these tools can be used in ways that negatively affect workers. We were asked to examine the kinds of digital surveillance tools employers use and how such surveillance affects workers. This report summarizes 217 public comments submitted to the White House Office of Science and Technology Policy's request for information regarding use of automated digital surveillance tools to monitor workers and the effects of such surveillance on workers. Stakeholders submitted these comments from May to June 2023. We identified 211 stakeholders who submitted comments: 91 workers, 19 advocacy organizations, 16 researchers and research organizations, 12 unions, 10 trade associations, eight technology developers, one coalition comprised of advocacy organizations and a union, and 54 unspecified stakeholders. These stakeholders submitted comments regarding various topics such as worker productivity, privacy, and safety. * The digital surveillance tools most frequently mentioned by stakeholders that employers use include cameras and microphones, computer monitoring software, geolocation, tracking applications, and devices worn by workers (wearables). * Employers use digital tools to monitor (1) productivity and efficiency, (2) worker performance, (3) safety and health, and (4) workplace security. * Stakeholders' views differed regarding the effects of digital surveillance on worker productivity and worker well-being. * Workers and stakeholders from unions commented that digital surveillance may discourage workers from unionizing, make workers feel distrusted by their employers, and decrease workplace morale. * Privacy was the most frequently raised concern by stakeholders and the potential for discrimination or bias was also a frequently raised concern. Page 1 GAO-24-1 07639 Digital Surveillance of Workers Page 1 GAO-24-107639 Digital Surveillance of Workers

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