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GAO-24-107251 1 (2024-08-19)

handle is hein.gao/gaoqsa0001 and id is 1 raw text is: U.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States August 19, 2024 The Honorable Alejandro Mayorkas Secretary of Homeland Security Washington, D.C. 20528 Priority Open Recommendations: Department of Homeland Security Dear Secretary Mayorkas: The purpose of this letter is to update you on the overall status of the Department of Homeland Security's (DHS) implementation of GAO's recommendations and to call your continued personal attention to areas where open recommendations should be given high priority.' In November 2023, we reported that, on a government-wide basis, 75 percent of our recommendations made 4 years ago were implemented.2 DHS's recommendation implementation rate was 84 percent. As of June 2024, DHS had 478 open recommendations. Fully implementing these open recommendations could significantly improve agency operations. Since our June 2023 letter, DHS has implemented 16 of our 42 open priority recommendations. * In 2023, the Federal Emergency Management Agency (FEMA) implemented procedures to annually analyze the profit Write Your Own (WYO) insurers earn and the related compensation received and expenses incurred to sell and service federal flood insurance policies and adjust and pay claims. Annually analyzing actual WYO expenses, compensation payments, and resulting profit are now part of FEMA's established business processes with defined roles for its Federal Insurance and Mitigation Administration staff. These procedures and the insights gained from analysis of the results each year will help to inform FEMA as it revises its compensation practices for WYO insurers as required by the Biggert-Waters Flood Insurance Reform Act of 2012.3 * FEMA took steps to assess how effectively its disaster workforce was deployed to meet mission needs in the field. Specifically, FEMA included questions in its 2023 National Collection Analysis Priorities quarterly survey to collect perspectives on how well deployed staff met response needs. The agency began collecting data using the survey in January 1Priority recommendations are those that GAO believes warrant priority attention from heads of key departments or agencies. They are highlighted because, upon implementation, they may significantly improve government operations, for example, by realizing large dollar savings; eliminating mismanagement, fraud, and abuse; or making progress toward addressing a high-risk or duplication issue. 2GAO, Performance and Accountability Report Fiscal Year 2023, GAO-24-900483 (Washington, D.C.: Nov. 15, 2023). 3GAO, Flood Insurance: Opportunities Exist to Improve Oversight of the WYO Program, GAO-09-455 (Washington, D.C.: August 21, 2009). GAO-24-107251 DHS Priority Recommendations Page 1

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