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GAO-24-107265 1 (2024-06-03)

handle is hein.gao/gaoqjh0001 and id is 1 raw text is: adO U.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States June 3, 2024 The Honorable Denis McDonough Secretary U.S. Department of Veterans Affairs 810 Vermont Avenue NW Washington, D.C. 20420 Priority Open Recommendations: Department of Veterans Affairs Dear Mr. Secretary: The purpose of this letter is to provide an update on the overall status of the Department of Veterans Affairs' (VA) implementation of GAO's recommendations and to call your continued personal attention to areas where open recommendations should be given high priority.1 In November 2023, we reported that, on a government-wide basis, 75 percent of our recommendations made 4 years ago were implemented.2 VA's recommendation implementation rate was 86 percent. As of May 2024, VA had 214 open recommendations. Fully implementing these recommendations could significantly improve agency operations. Since our May 2023 letter, VA has implemented six of our 29 open priority recommendations. * VA established a timeliness standard for the average number of days within which veterans' medical appointments with VA facility providers should occur, as we recommended in January 2023.3 * VA deployed an interim automated data tool that helped improve the accuracy of its acquisition workforce records, as we recommended in September 2022.4 * VA helped ensure that privacy protections are adequately incorporated into systems with personally identifiable information by defining and documenting certain roles of its senior 1Priority recommendations are those that GAO believes warrant priority attention from heads of key departments or agencies. They are highlighted because, upon implementation, they may significantly improve government operations, for example, by realizing large dollar savings; eliminating mismanagement, fraud, and abuse; or making progress toward addressing a high-risk or duplication issue. 2GAO, Performance and Accountability Report: Fiscal Year 2023, GAO-24-900483 (Washington, D.C.: Nov. 15, 2023). 3GAO, Veterans Health Care: VA Actions Needed to Ensure Timely Scheduling of Specialty Care Appointments, GAO-23-105617 (Washington, D.C.: Jan. 4, 2023). 4GAO, VA Acquisition Management: Actions Needed to Better Manage the Acquisition Workforce, GAO-22-105031 (Washington, D.C.: Sept. 29, 2022). GAO-24-107265 VA Priority Recommendations Page 1

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