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GAO-24-107323 1 (2024-05-28)

handle is hein.gao/gaoqds0001 and id is 1 raw text is: U.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States May 28, 2024 The Honorable Robert Shriver Acting Director Office of Personnel Management 1900 E Street, NW Washington, DC 20415-1000 Priority Open Recommendations: Office of Personnel Management Dear Mr. Shriver: The purpose of this letter is to provide an update on the overall status of the Office of Personnel Management's (OPM) implementation of GAO's recommendations and to call your personal attention to areas where open recommendations should be given high priority.' In November 2023, we reported that, on a government-wide basis, 75 percent of our recommendations made 4 years ago were implemented.2 OPM's recommendation implementation rate was about 33 percent. As of April 2024, OPM had 78 open recommendations. Fully implementing these open recommendations could significantly improve both OPM's operations and its efforts to assist federal agencies in addressing various human capital management issues. Since our May 2023 letter, OPM has implemented one of our 15 open priority recommendations. Specifically, from June 2023 to July 2023, OPM improved the timeliness for confirming that its actions to implement the U.S. Computer Emergency Readiness Team's cybersecurity recommendations were effective, as we recommended in our August 2017 report.3 These actions help ensure that OPM has effectively mitigated vulnerabilities that can expose its systems to cybersecurity incidents. We ask that you direct your attention to the remaining 14 priority recommendations. We are also adding two new priority recommendations. One is related to identifying ineligible recipients of federal health benefits, and the second is related to better managing software license inventories. This brings the total number of priority recommendations to 16. (See the Enclosure for the list of recommendations.) The 16 priority recommendations fall into the following seven areas. Preventing improper payments. OPM is responsible for administering the Federal Employees Health Benefits (FEHB) program. FEHB is the largest employer-sponsored health care program in the country. It provided health insurance benefits to more than 8 million federal employees, 1Priority recommendations are those that GAO believes warrant priority attention from heads of key departments or agencies. They are highlighted because, upon implementation, they may significantly improve government operations, for example, by realizing large dollar savings; eliminating mismanagement, fraud, and abuse; or making progress toward addressing a high-risk or duplication issue. 2GAO, Performance and Accountability Report: Fiscal Year 2023, GAO-24-900483 (Washington, D.C.: Nov. 15, 2023). 3GAO, Information Security: OPM Has Improved Controls, but Further Efforts Are Needed, GAO-1 7-614 (Washington, D.C.: Aug. 3, 2017). GAO-24-107323 OPM Priority Recommendations Page 1

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