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GAO-24-107316 1 (2024-05-30)

handle is hein.gao/gaoqdk0001 and id is 1 raw text is: U.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States May 30, 2024 The Honorable Robin Carnahan Administrator General Services Administration 1800 F Street, NW Washington, D.C. 20405 Priority Open Recommendations: General Services Administration Dear Administrator Carnahan: The purpose of this letter is to provide an update on the overall status of the General Services Administration's (GSA) implementation of GAO's recommendations and to call your continued personal attention to areas where open recommendations should be given high priority.1 In November 2023, we reported that on a government-wide basis, 75 percent of our recommendations made 4 years ago were implemented.2 GSA's recommendation implementation rate was 100 percent.3 As of April 2024, GSA had 27 open recommendations. Fully implementing these open recommendations could significantly improve agency operations. Since our May 2023 letter, GSA has implemented two of our six open priority recommendations. Specifically: GSA implemented one recommendation by updating its guide on cybersecurity risk in June 2023.4 The guide defines the GSA cybersecurity risk management process. Among other things, the guide defines and documents the roles of the senior agency official for privacy and other privacy officials in key authorization steps. These steps include system categorization, control assessments, and authorization decisions. As a result of these 1Priority recommendations are those that GAO believes warrant priority attention from heads of key departments or agencies. They are highlighted because, upon implementation, they may significantly improve government operations, for example, by realizing large dollar savings; eliminating mismanagement, fraud, and abuse; or making progress toward addressing a high-risk or duplication issue. 2GAO, Performance and Accountability Report: Fiscal Year 2023, GAO-24-900483 (Washington, D.C.: Nov. 15, 2023). 3The implementation rates identified in our 2020, 2021, 2022, and 2023 priority recommendation letters were 100 percent, 81 percent, 97 percent, and 100 percent, respectively. GAO, Priority Open Recommendations: General Services Administration, GAO-20-533PR (Washington, D.C.: May 6, 2020); Priority Open Recommendations: General Services Administration, GAO-21-495PR (Washington, D.C.: May 19, 2021); Priority Open Recommendations: General Services Administration, GAO-22-105718 (Washington, D.C.: June 2, 2022); and Priority Open Recommendations: General Services Administration, GAO-23-106474 (Washington, D.C.: May 11, 2023). 4GAO, Privacy: Dedicated Leadership Can Improve Programs and Address Challenges, GAO-22-105065 (Washington, D.C.: Sept. 22, 2022). GAO-24-107316 GSA Priority Recommendations Page 1

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