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GAO-23-106466 1 (2023-05-09)

handle is hein.gao/gaoopu0001 and id is 1 raw text is: U.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States May 9, 2023 Dr. Kilolo Kijakazi Acting Commissioner Social Security Administration 6401 Security Boulevard Windsor Park Building Baltimore, MD 21235 Priority Open Recommendations: Social Security Administration Dear Dr. Kijakazi: The purpose of this letter is to provide you with an update on the overall status of the Social Security Administration's (SSA) implementation of GAO's recommendations and to call your continued attention to areas where open recommendations should be given high priority.1 In November 2022, we reported that, on a government-wide basis, 77 percent of our recommendations made 4 years ago were implemented.2 SSA's recommendation implementation rate was 85 percent. As of March 2023, SSA had 42 open recommendations. Fully implementing these open recommendations could significantly improve SSA's operations. Since our June 2022 letter, SSA has implemented four of six priority recommendations: SSA implemented our April 2020 recommendation to establish a process to measure the effectiveness of corrective actions for improper payments for Supplemental Security Income and Old-Age, Survivors and Disability Insurance. The new process includes establishing measurements and benchmarks and analyzing data to better evaluate the effectiveness of corrective actions. Measuring the effectiveness of corrective actions increases the certainty they are indeed reducing improper payments.3 SSA took steps to improve its oversight of organizational payees who manage Social Security benefits for vulnerable beneficiaries, including the model used to identify potentially high-risk organizational payees, as we recommended in September 2019. SSA established a plan and time frame to periodically review the model's design and considered potential additional data sources. The agency also documented changes in the model's design, and its plans to update the model in the future. These efforts will 1Priority recommendations are those that we believe warrant priority attention from heads of key departments or agencies. They are highlighted because, upon implementation, they may significantly improve government operations, for example, by realizing large dollar savings; eliminating mismanagement, fraud, and abuse; or making progress toward addressing a high-risk or fragmentation, overlap, or duplication issue. 2GAO, Performance and Accountability Report: Fiscal Year 2022, GAO-23-900398 (Washington, D.C.: Nov. 15, 2022). 3GAO, Payment Integrity: Selected Agencies Should Improve Efforts to Evaluate Effectiveness of Corrective Actions to Reduce Improper Payments, GAO-20-336 (Washington, D.C.: Apr. 1, 2020). GAO-23-106466 SSA Priority Recommendations Page 1

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