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GAO-22-105630 1 (2022-06-30)

handle is hein.gao/gaonhr0001 and id is 1 raw text is: G A O tU.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States June 30, 2022 The Honorable Denis McDonough Secretary U.S. Department of Veterans Affairs 810 Vermont Avenue NW Washington, D.C. 20420 Priority Open Recommendations: Department of Veterans Affairs Dear Mr. Secretary: The purpose of this letter is to provide an update on the overall status of the Department of Veterans Affairs' (VA) implementation of GAO's recommendations and to call your continued attention to recommendations that should be given high priority.1 In November 2021, we reported that, on a government-wide basis, 76 percent of our recommendations made 4 years ago were implemented.2 As of May 2022, VA's recommendation implementation rate was 87 percent for these recommendations, and VA had a total of 208 recommendations that had not been implemented. Implementing these recommendations could significantly improve agency operations. Since our May 2021 letter, VA has implemented eight of our 28 open priority recommendations. Specifically, VA issued revisions to its outdated acquisitions regulations, which we recommended be expedited in September 2016; issued a recertified national policy directive that clarifies the use of policy and guidance documents at both national and local levels, as recommended in our September 2017 report; reported meeting the targets that the Office of Management and Budget established for data center optimization metrics, per our April 2019 recommendation; implemented a May 2019 recommendation to develop a plan with specific milestones and timeframes to move towards eliminating the use of knowledge-based verification in its online identity verification processes; 1Priority recommendations are those that GAO believes warrant priority attention from heads of key departments or agencies. They are highlighted because, upon implementation, they may significantly improve government operation, for example, by realizing large dollar savings; eliminating mismanagement, fraud, and abuse; or making progress toward addressing a high-risk or duplication issue. 2GAO, Performance and Accountability Report: Fiscal Year 2021, GAO-22-4SP (Washington, D.C.: Nov. 15, 2021). GAO-22-105630 Page 1

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