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B-420543,B-420543.2 May 27, 2022 1 (2022-05-27)

handle is hein.gao/gaonfa0001 and id is 1 raw text is: U.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to Decision a GAO Protective Order. This version has been - - - - - - approved for public release. Matter of: Insight Technology Solutions, Inc. File: B-420543; B-420543.2 Date: May 27, 2022 Alexander B. Ginsberg, Esq., Fried, Frank, Harris, Shriver & Jacobson LLP; Meghan D. Doherty, Esq. and Toghrul Shukurlu, Esq., Pillsbury Winthrop Shaw Pittman LLP, for the protester. Javier A. Farfan, Esq., Department of Homeland Security, for the agency. Christopher Alwood, Esq., and Christina Sklarew, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST 1. Protest that requirement to possess capability maturity model integration (CMMI) level 3 certification is unduly restrictive of competition is denied where the requirement is reasonably related to the agency's needs. 2. Protest of requirement that offerors submit evidence of CMMI level 3 certification at the time of proposal submission, rather than at the time of award or performance, is sustained where the requirement exceeds the agency's reasonable needs. DECISION Insight Technology Solutions, LLC, of Bowie, Maryland, protests the terms of request for proposals (RFP) No. C-88259-SB, issued by the Department of Homeland Security, U.S. Immigration and Customs Enforcement (ICE) for level 1 call center support services for the agency's student and exchange visitor program (SEVP). Insight contends that the solicitation's requirement that the awardee possess a capability maturity model integration (CMMI) level 3 certification at the time of award is unduly restrictive of competition. We sustain the protest. BACKGROUND On December 21, 2021, the agency issued the solicitation to firms holding contracts under the National Institutes of Health's chief information officer-solutions and

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