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GAO-22-105623 1 (2022-06-06)

handle is hein.gao/gaonex0001 and id is 1 raw text is: U.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States June 6, 2022 Dr. Kilolo Kijakazi Acting Commissioner Social Security Administration 6401 Security Boulevard Windsor Park Building Baltimore, MD 21235 Priority Open Recommendations: Social Security Administration Dear Dr. Kijakazi: The purpose of this letter is to provide you with an update on the overall status of the Social Security Administration's (SSA) implementation of GAO's recommendations and to call your attention to areas where open recommendations should be given high priority.1 In November 2021, we reported that, on a government-wide basis, 76 percent of our recommendations made 4 years ago were implemented.2 SSA's recommendation implementation rate was 86 percent. As of May 2022, SSA had 40 open recommendations. Fully implementing these open recommendations could significantly improve SSA's operations. We ask for your attention to the four unimplemented priority recommendations we identified in our 2021 letter. We are adding two new recommendations related to improving cybersecurity, bringing the total number of priority recommendations to six. (See the enclosure for the list of recommendations and actions needed to address them.) The six priority recommendations fall into the following three areas. 1. Ensuring program integrity: Preventing and recovering Disability Insurance (DI) overpayments to beneficiaries and reducing improper payments in Old Age, Survivors, and Disability Insurance (OASDI) and Supplemental Security Income (SSI) programs is vital. Implementing three priority recommendations in this area could better position SSA to strengthen internal controls to prevent potential overpayments and more effectively reduce the potential for other improper payments. 2. Protecting vulnerable beneficiaries: Protecting vulnerable beneficiaries from fraud or abuse is important. Implementing our one priority recommendation in this area could better ensure that organizational representative payees are effectively targeted for onsite reviews. 1Priority recommendations are those that GAO believes warrant priority attention from heads of key departments or agencies. They are highlighted because, upon implementation, they may significantly improve government operations, for example, by realizing large dollar savings; eliminating mismanagement, fraud, and abuse; or making progress toward addressing a high-risk or fragmentation, overlap, or duplication issue. 2GAO, Performance and Accountability Report: Fiscal Year 2021, GAO-22-4SP (Washington, D.C.: Nov. 15, 2021). GAO-22-105623 SSA Priority Recommendations Page 1

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