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GAO-22-105718 1 (2022-06-02)

handle is hein.gao/gaonek0001 and id is 1 raw text is: U.S. GOVERNMENT ACCOUNTABILITY OFFICE 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States June 2, 2022 The Honorable Robin Carnahan Administrator General Services Administration 1800 F Street, N.W. Washington, D.C. 20405 Priority Open Recommendations: General Services Administration Dear Administrator Carnahan: The purpose of this letter is to provide an update on the overall status of the General Services Administration's implementation of GAO's recommendations and to call your personal attention to areas where open recommendations should be given high priority.1 In November 2021, we reported that on a government-wide basis, 76 percent of our recommendations made 4 years ago were implemented.2 GSA's recommendation implementation rate was 97 percent. As of March 2022, GSA had 38 open recommendations. Fully implementing these open recommendations could improve agency operations. Since our May 2021 letter, GSA has implemented one of our four open priority recommendations that we highlighted to your agency last year. GSA has developed and implemented a quality control plan for improving the quality of its data regarding the performance of commercial real estate brokers with whom GSA contracts.3 We ask your continued attention on the remaining priority recommendations. We are also adding two new recommendations related to GSA's prospectus process for leases and capital projects. This brings the total number of priority recommendations to five. (See the enclosure for the list of recommendations and actions needed to implement them.) The five priority recommendations concern federal real property management. We have identified federal real property management as a high-risk issue since 2003 because of challenges related to managing the federal government's vast and diverse portfolio that costs billions of dollars annually to operate and maintain. Implementing these recommendations 1Priority recommendations are those that GAO believes warrant priority attention from heads of key departments or agencies. They are highlighted because upon implementation, they may significantly improve government operations, for example, by realizing large dollar savings; improving congressional and/or executive branch decision-making on major issues; eliminating mismanagement, fraud, and abuse; or ensuring that programs comply with laws and that funds are legally spent, among other benefits. Since 2015, GAO has sent letters to selected agencies to highlight the importance of implementing priority recommendations. 2GAO, Performance and Accountability Report: Fiscal Year 2021, GAO-22-4SP (Washington, D.C.: Nov. 15, 2021). 3GAO, Federal Leasing: Quality Information and Metrics Would Allow GSA to Better Assess the Value of Its Broker Program, GAO-20-361 (Washington, D.C.: Mar. 31, 2020). GAO-22-105718 GSA Priority Recommendations Page 1

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