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GAO-21-430PR 1 (2021-06-03)

handle is hein.gao/gaoluj0001 and id is 1 raw text is: m1O    o    U.S. GOVERNMENT ACCOUNTABILITY OFFICE
A Century of Non-Partisan Fact-Based Work
441 G St. N.W.                                                Comptroller General
Washington, DC 20548                                           of the United States
June 3, 2021
Andrew Saul
Commissioner
U.S. Social Security Administration
6401 Security Boulevard
Windsor Park Building
Baltimore, MD 21235
Priority Open Recommendations: Social Security Administration
Dear Mr. Saul:
The purpose of this letter is to provide you with an update on the overall status of the Social
Security Administration's (SSA) implementation of GAO's recommendations and to call your
personal attention to areas where open recommendations should be given high priority.1 In
November 2020, we reported that, on a government-wide basis, 77 percent of our
recommendations made 4 years ago were implemented.2 SSA's recommendation
implementation rate was 71 percent. As of May 2021, SSA had 59 open recommendations.
Fully implementing these open recommendations could significantly improve SSA's operations.
SSA implemented four priority recommendations since our April 2020 letter:
  SSA is updating its Debt Management System to prevent staff from administratively
waiving Disability Insurance overpayments over $1,000 and to ensure staff retain
sufficient evidence supporting waiver decisions to facilitate monitoring and oversight.
These actions should help ensure waivers are processed correctly and overpayments
are not waived in error.
 To address Disability Insurance (DI) overpayments that result from the concurrent
receipt of Federal Employees' Compensation Act (FECA) benefits, SSA conducted a
cost-benefit analysis, as we recommended, and concluded that the benefits of
establishing a data exchange with DOL for FECA program data outweigh the costs. As
discussed below, the data exchange is in the process of being fully implemented. Once
this data exchange is established, SSA will use FECA benefit data to improve
efficiencies in its ability to offset or reduce DI benefits when an individual is concurrently
receiving FECA benefits.
 SSA established an Enterprise Risk Management (ERM) framework, including a council
to provide governance for the agency's ERM function. The council, which includes the
agency's Chief Information Officer and Chief Information Security Officer, facilitates
1 Priority recommendations are those that GAO believes warrant priority attention from heads of key departments or
agencies. They are highlighted because, upon implementation, they may significantly improve government
operations, for example, by realizing large dollar savings; eliminating mismanagement, fraud, and abuse; or making
progress toward addressing a high-risk or fragmentation, overlap, or duplication issue.
2 GAO, Performance and Accountability Report: Fiscal Year 2020, GAO-21-4SP (Washington, D.C.: Nov. 16, 2020).

GAO-21-430PR Priority Recommendations: SSA

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