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GAO-01-1074R 1 (2001-08-22)

handle is hein.gao/gaocrptamut0001 and id is 1 raw text is: SGAO Accountability * Integrity * Reliability United States General Accounting Office Washington, DC 20548 August 22, 2001 The Honorable Tom Davis Chairman Subcommittee on Technology and Procurement Policy Committee on Government Reform House of Representatives Subject: Contract Management: Service Contracting Trends and Challenges Dear Mr. Chairman: On June 13, 2001, you asked me to provide additional comments on several issues that I raised in my May 22 testimony before your subcommittee on the service contracting trends and challenges facing the government. I am pleased to submit the following comments for your consideration. 1. In your testimony, you indicate In particular, agencies are not clearly defining requirements, fully considering alternative solutions, performing rigorous analysis, and adequately overseeing contractor performance. In your view, how can agencies do a better job of achieving these goals? Beyond aggressive oversight, do you believe there is the need for additional legislation to achieve these goals? The government has had long-standing difficulties in managing service contracts and it is clear that agencies are not doing all they can to ensure that they are acquiring services that meet their needs in a timely and cost-effective manner. We believe agencies can do a better job of achieving this goal by: * Ensuring that acquisition teams consisting of all key stakeholders-which can include the customer or end user, the contracting officer, representatives from the budget or finance offices, and legal counsel, among others-devote sufficient time early in the acquisition process to clearly define their requirements and consider alternative solutions. * Putting in place performance management and compensation systems that link performance to the agency's mission. * Having a training program that provides the workforce with the right skills and tools needed to perform their tasks. And, * Developing performance metrics that provide feedback on how well the agency's goals are being achieved. GAO-01-1074R Contract Management

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