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B-419509 Mar 15, 2021 1 (2021-03-15)

handle is hein.gao/gaobaecrv0001 and id is 1 raw text is: 1O o U.S. GOVERNMENT ACCOUNTABILITY OFFICE A Century of Non-Partisan Fact-Based Work 441 G St. N.W. Comptroller General Washington, DC 20548 of the United States Decision Matter of: Pathfinder Consultants, LLC File: B-419509 Date: March 15, 2021 Ronald S. Perlman, Esq., and Daniel P. Hanlon, Esq., Holland & Knight LLP, for the protester. Peter S. Kozlowski, Jr., Esq., Department of Veterans Affairs, for the agency. Todd C. Culliton, Esq., and Tania Calhoun, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST 1. Protest that the agency unreasonably omitted past performance as an evaluation factor is denied where the agency reasonably determined that evaluating offerors' past performance records was not required. 2. Protest that the agency unreasonably failed to respond to pre-proposal questions is denied where the protester did not demonstrate that the solicitation's terms were otherwise inadequate, unclear, or ambiguous. DECISION Pathfinder Consultants, LLC, of Washington, D.C., protests the terms of request for proposals (RFP) No. 36C1 0B21 R0007, issued by the Department of Veterans Affairs (VA) for communications strategies and support services. Pathfinder complains that the RFP unreasonably omits past performance as an evaluation factor, and that the VA improperly failed to answer the firm's pre-proposal questions. We deny the protest. BACKGROUND On December 15, 2020, the VA issued the RFP to procure communications strategies and support services under the commercial item acquisition procedures set forth in Federal Acquisition Regulation (FAR) parts 12 and 15. Agency Report (AR) Tab 4A, RFP at 1, 25; AR, Tab 4B, Combined Synopsis/Solicitation at 1. The RFP sets forth many required tasks, including communication content management, development of communications strategies for important agency initiatives and high visibility projects,

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