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B-417283,B-417283.2 1 (2019-04-26)

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GAO U.S. GOVERNMENT ACCOUNTABILITY OFFICE
441 G St. N.W.                                                  Comptroller General
Washington, DC 20548                                             of the United States
                                                 DOCUMENT  FOR PUBLIC RELEASE
                                               The decision issued on the date below was subject to
                                               a GAO Protective Order. This redacted version has
                                               been approved for public release.


Matter of:   Total Home Health

File:     B-417283; B-417283.2

Date:     April  26, 2019

Rebecca  E. Pearson, Esq., and Christopher G. Griesedieck, Esq., Venable, LLP, for the
protester.
David F. Dowd, Esq., Mayer Brown LLP, for Rotech Healthcare Inc., the intervenor.
Brian R. Reed, Esq., and Donald C. Mobly, Esq., Department of Veterans Affairs, for the
agency.
Jonathan L. Kang, Esq., and Laura Eyester, Esq., Office of the General Counsel, GAO,
participated in the preparation of the decision.
DIGEST

1. Protest challenging the agency's conduct of discussions is sustained where the
agency advised the protester that it was concerned with three areas of the protester's
price in a manner that misled the protester into believing a revision in only those three
areas would increase its chances for award.

2. Protest challenging the agency's affirmative determination of responsibility for the
awardee  is denied where the record shows that the contracting officer considered the
information cited by the protester concerning the awardee.
DECISION

Total Home  Health (THH), of Elgin, Illinois, challenges the award of a contract to Rotech
Healthcare, Inc., of Orlando, Florida, by the Department of Veterans Affairs (VA) under
request for proposals (RFP) No. 36C25218R1 040, for medical services and equipment.
The protester argues that the agency misled it during discussions, and unreasonably
concluded that the awardee was a responsible offeror.

We  sustain in part and deny in part the protest.

BACKGROUND

The VA  issued the solicitation on October 23, 2018, seeking proposals to provide home
respiratory services and durable medical equipment for Veterans Integrated Service

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