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D15349 1 (2017-01-02)

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EPDS Frequently Asked Questions (MAY 2018)


1) Login/Registration

   a. Who can register with EPDS?

          A: Any representative of a protester, intervenor, or agency may register.

   b. How do / create an account?

          A: On the EPDS landing page, press the button labeled Register as a new Filer
             and follow the onscreen instructions. Detailed how-to information is available in
             the E-Filing section of GAO's website, which is available at
             https://www.gao.gov/legal/bid-protests/file-a-bid-protest, or from the Help menu
             in the upper right-hand corner of the EPDS landing page.

   c. How long does it take to gain access to the system?

          A: You can create an account and file a new protest immediately, but completing the
              registration process may take several minutes. Be sure to begin the filing
              process well in advance of any deadlines. If you're seeking access to an existing
              protest (as a new attorney on an existing case, or as an intervenor), some
              additional time is required for GAO evaluate your request to access the case.

   d. How do / change account information?

          A: Most account information can be edited by using the Manage User Profile
             option in the drop down menu labeled with your name in the upper right hand
             corner of the window when on the EPDS website. If you find that you need to
             change account information not accessible through that menu, please call GAO
             at 202-512-5436, or send an email to protests@gao.gov.

   e. / forgot my credentials, what do I do?

          A: Click the I forgot my password hyperlink on the login page to reset your
              password, and you will be emailed a temporary password. The email account
              used to register with EPDS is your username, and you will need access to that
              email address in order to complete this process.

2) Technical Support/Troubleshooting

    a. What are the system requirements (software, etc.)?

       i. Do I need an internet connection?

          A: Yes. EPDS is a web-based application available at https://epds.gao.gov.

       ii. What browser do I need?

          A: For the best experience, please use Google Chrome, Firefox, Safari, or
              Internet Edge as your web browser.

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