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B-412407,B-412407.2 1 (2016-02-03)

handle is hein.gao/gaobadryv0001 and id is 1 raw text is: f\ G A Comptroller General ~ty * Integrity * Rel lability of the United States United States Government Accountability Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. Decision Matter of: Sterling Medical Corporation File: B-412407; B-412407.2 Date: February 3, 2016 Barbara A. Duncombe, Esq., Suzanne Sumner, Esq., Taft Stettinius & Hollister, LLP, for the protester. David G. Fagan, Esq., and Carrie Parish, Esq., Department of Veterans Affairs, for the agency. K. Nicole Willems, Esq., and Jennifer D. Westfall-McGrail, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest challenging the evaluation of proposals is sustained where the evaluation is inadequately documented; the agency credited the awardee for features not related to the evaluation criteria; and, the agency failed to recognize instances where the awardee omitted required information. DECISION Sterling Medical Corporation, the incumbent contractor, located in Cincinnati, Ohio, challenges the award of a contract for a community-based outpatient clinic to Valor Healthcare, located in Addison, Texas, under request for proposals (RFP) No. VA262-15-R-0256, issued by the Department of Veterans Affairs (VA). The protester challenges the evaluation of proposals and the source selection decision. We sustain the protest. BACKGROUND The VA issued the RFP on an unrestricted basis on July 10, 2015, seeking proposals to provide primary care, telemental health, and medical telehealth services at the Imperial Valley community-based outpatient clinic, located in Imperial County, California. RFP at 1. The RFP contemplated the award of a fixed-price, indefinite-delivery, indefinite-quantity contract for a one-year base period with four 1- year options. Id. at 8-10. Award was to be made on a best-value basis considering the following seven evaluation factors, in descending order of importance:

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