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B-404498,B-404498.2 1 (2011-02-23)

handle is hein.gao/gaobadooe0001 and id is 1 raw text is: I QA Comptroller General Accountability * Integrity * Reliability of the United States United States Government Accountability Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. L - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - i Decision Matter of: IBM Global Business Services File: B-404498; B-404498.2 Date: February 23, 2011 Thomas P. Humphrey, Esq., John E. McMarthy, Jr., Esq., Puja Satiani, Esq., Jonathan M. Baker, Esq., James G. Peyster, Esq., and Sarah Gleich, Esq., Crowell & Moring LLP, for the protester. Robert J. Symon, Esq., and Lewis P. Rhodes, Esq., Bradley Arant Boult Cummings, LLP, for Jacobs Technology, Inc., an intervenor. Maj. C. Peter Dugan, Maj. John C. Dohn II, Department of the Army; and Craig S. McCaa, Esq., and Gregg Sharp, Esq., U.S. Special Operations Commnand, for the agency. Scott H. Riback, Esq., and David A. Ashen, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST 1. Protest that agency evaluated proposals using an unstated evaluation consideration is sustained where record shows that agency gave awardee (but not protester) evaluation credit for proposing to achieve full operating capability (FOC) on an accelerated basis, but the solicitation neither defined FOC nor included a schedule for achieving it. 2. Protest that agency used service desk quantity estimates for price evaluation purposes that differed significantly from the maximum quantities outlined in the solicitation is sustained; a procuring agency must provide sufficient information in a solicitation so that offerors can compete intelligently and on a relatively equal basis. DECISION IBM Global Business Services, of Bethesda, Maryland, protests the award of a contract to Jacobs Technology, Inc., of Tampa, Florida, under request for proposals (RFP) No. H92222-10-R-0014, issued by the U.S. Special Operations Command (USSOCOM), for information technology service management (ITSM) services. IBM asserts that the agency misevaluated proposals and that Jacobs has impermissible organizational conflicts of interest (OCIs).

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