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B-404689 1 (2011-03-29)

handle is hein.gao/gaobadbtz0001 and id is 1 raw text is: iL G A O Comptroller General ., Accountabiity * Integrity * Reliability of the United States United States Government Accountability Office Washington, DC 20548 D .. Decision Matter of: Synovate, Inc. File: B-404689 Date: March 29, 2011 David S. Black, Esq., and Jacob W. Scott, Esq., Holland & Knight LLP, for the protester. Jonathan S. Aronie, Esq., Louis D. Victorino, Esq., Franklin C. Turner, Esq., and Laura M. Durity, Esq., Sheppard Mullin Richter & Hampton LLP, for the intervenor. Capt. Elizabeth Kadlub, Department of the Army, for the agency. Cherie J. Owen, Esq., and Sharon L. Larkin, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest that agency should have awarded higher adjectival ratings to protester's quote provides no basis for sustaining the protest, where the evaluation was reasonable and consistent with the evaluation criteria. DECISION Synovate, Inc., of Falls Church, Virginia, protests the award of a contract to Altarum Institute, of Ann Arbor, Michigan, under request for quotations (RFQ) No. 507703, issued by the Department of the Army, Army Medical Command, Center for Health Care Contracting, for Army patient level satisfaction surveys. Synovate contends that the agency unreasonably evaluated its quote and applied unstated evaluation criteria in rating its quote as unsatisfactory under the technical capability evaluation factor. Synovate also argues that the agency's improper evaluation resulted in a flawed best value decision. We deny the protest.

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