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B-400744 1 (2009-01-21)

handle is hein.gao/gaobadasm0001 and id is 1 raw text is: JiL AL G A O Comptroller General Acc untabiity * Integrity * Reliability of the United States United States Government Accountability Office DOCUMENT FOR PUBLIC RELEASE Washington, DC 20548 The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release. D e c is io n ........................................................... Matter of: Convergys Corporation File: B-400744 Date: January 21, 2009 Andrew J. Mohr, Esq., John J. O'Brien, Esq., and C. Kelly Kroll, Esq., Cohen Mohr LLP, for the protester. Richard B. Oliver, Esq., and Thomas C. Papson, Esq., McKenna Long & Aldridge LLP, for the intervenor. Jay A. Lauer, Esq., Jonathan E. English, Esq., and Linda Fallowfield, Esq., Department of Housing and Urban Development, for the agency. Susan K. McAuliffe, Esq., and Christine S. Melody, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Protest that contracting agency unreasonably evaluated quotation as technically unacceptable is denied where the record shows that the evaluation was reasonable and consistent with the solicitation's evaluation criteria. DECISION Convergys Corporation, of Cincinnati, Ohio, protests the rejection of its quotation and the issuance of a task order to Lockheed Martin Services, Inc., of Rockville, Maryland, under request for quotations (RFQ) No. R-OPC-23349, issued by the Department of Housing and Urban Development for call center services to respond to inquiries received by the Client Management Center (CMC) of the Federal Housing Administration's (FHA) Single Family Housing Program. The protester contends that the agency unreasonably evaluated its quotation. We deny the protest. The RFQ, issued on August 25, 2008, called for the issuance of a task order for specified call center support services; the RFQ was issued to call center contractors that had previously been awarded indefinite-delivery/indefinite-quantity contracts under the USA Contact multiple award contract, managed by the General Services

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