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093055 1 (1970-10-30)

handle is hein.gao/gaobacwyj0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WAZHINGTON, D.C. 20548 CIVIL DIVISION OCT 3 0 1970 Dear Mr. Thrower: The General Accounting Office has reviewed certain tax taturn process- ing techniques of the Internal Revenue Service (IRS) seivice centers. Our review was made at the National Office in Washington, D.C.; the Southeast Service Center in Chamblee, Georgia; the Mid-Atlantic Service Center in Philadelphia, Pennsylvania; and the Western Service Center in Ogden, Utah. Wa found that improved and more economical processing techniques were being used by certain service centers but not by others. Consequently, we believe that the management program utilized by the National Office for con- trolling the service centers' operations should be expanded to ensure that improved processing techniques will be identified and considered for imple- mentation at all seven service centers. We further believe that comparisons of processing techniques should be made by National Office personnel or clpsely monitored by them if made by field personnel. IRS National Office officials have advised us that they will look for ways to intensify the comparative review program and to expand the role of the National Office in the management program. NEED FOR MO'RE EFFECTIVE COMPARISONS OF SERVICE CENTER OPERATIONS The National Office, as part cf its management program for the service centers, has developed a management i'nformation system for use in controll- ing and monitoring the centers' tax return processing operations. The sys- tem, designated as the Integrated-Management-Planning-Information-System, was in operation at all centers by January 1, 1968. Performance and cost reports which are generated by the information system show for each of the various processing operations performed the volume of documents processed, the hours expended, and the actual rate of productivity. The reports also show planned rates of productivity developed by each service center for each operation performed. The National Office, by utilizing the performance and cost reports, prepares listings of the processing results of selected service center operations. Each region receives a copy of the listing which identifies the production rates of selected operations in which the service center in the region compares unfavorably with the planned production rate or the acbieved production rates of the other six service centers. The

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