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090005 1 (1974-04-22)

handle is hein.gao/gaobacvvs0001 and id is 1 raw text is: 07600-5 Z Uu GENERAL GOVERNMENT DIVISION Mr. Edward Dorsey Senior Assistant Postmaster General for Operations U. S. Postal Service Dear Mr. Dorsey V APR 2 2 1974 0 During the 1973 Christmas season, we reviewed postal oper- ations at eight large post offices to ascertain the effectiveness of recent actions taken by the Postal Service to improve mail service We plan to report the results of our review in a report to the Con- gress shortly. While the major thrust of our work was to observe how well the 1973 Christmas mail moved, we identified major differences among the post offices concerning workload increases, use of manpower, productivity and cost applicable to the holiday season. It was not within the planned scope of our review to make a detailed analysis of the specific causes for these variations. We believe, however, that the benefits of such an analysis could be significant. The pur- pose of this letter is to provide you the information we developed, with our thoughts on its possible significance. We hope that it may be of value to you. HOLIDAY WORKLOAD INCREASE Although the holiday workload increased in each of the eight post offices, the amount of increase ranged from a low of 12 percent in Dallas to a high of 28 percent in Detroit. The table below compares workload during the holiday month (4-week period ended January 4 1974) to that of a normal month (4-week period ended October 12, 1973) Workload (total piece handlings) (000) Normal Holiday Percentage month month Increases increase Chicago Dallas Denver Detroit New York Philadelphia San Francisco Washington, D. C. 675, 212 264,733 176,078 278, 188 876, 165 469, 190 336,490 551, 967 835, 804 295,684 217,941 356, 998 1, 001, 329 539, 186 424,608 641, 743 3, 628,023 4, 313, 293 685,270 19 (Q'ooo' 7 UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D C 20548 160, 592 30,951 41,863 78, 810 125, 164 69,996 88,118 89, 776 Total 24 12 24 28 14 15 26 16 I I

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