About | HeinOnline Law Journal Library | HeinOnline Law Journal Library | HeinOnline
LOG IN
LOG IN

089917 1 (1972-10-26)

handle is hein.gao/gaobacvvm0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D C 20548 G INRLON OCT 26 1972 DIVISION Dear Mr. Comarow The General Accounting Office has completed a survey of the customer cooperation programs--programs intended to achieve a balance in postal workloads and increase efficiency by encouraging large-volume mailers to cooperate with post offices in preparing and depositing their mail--being carried out in the New York Metropolitan Region (NYMR) and the New York Popt Office (NYPO). The purpose of this letter is to apprise you of the results of our survey which was conducted during the period April 1971 thkough June 1972. Our survey work was performed at the Postal Service headquarters, the NYMR headquarters, and the NYPO, and included examinations of postal policies, regulations, operating procedures, and records, discussions with various postal officials, observations of NYPO mail processing opera- tions, and visits to 13 of the largest mailers in the New York City area. Our principal observations on the operation of the programs were that! 0 --the maximum potential mail volumes susceptible to the programs had not been determined, therefore, postal managers were not in a position to adequately assess program effectiveness, and --realistic program participation and operating cost savings goals had not been established. Our comments on these matters are presented in the following sections. POSTAL MANAGEMENT UNABLE TO ASSESS EFFECTIVENESS OF CUSTOMER COOPERATION PROGRAMS Regional and local postal managers in New York City were unable to assess the effectiveness of the customer cooperation programs because accurate and reliable data on large mailers in the New York area and the extent of their partic3pation in the various cooperation programs were not readily available in summary form. Although basic reference files A%~1~0ir

What Is HeinOnline?

HeinOnline is a subscription-based resource containing thousands of academic and legal journals from inception; complete coverage of government documents such as U.S. Statutes at Large, U.S. Code, Federal Register, Code of Federal Regulations, U.S. Reports, and much more. Documents are image-based, fully searchable PDFs with the authority of print combined with the accessibility of a user-friendly and powerful database. For more information, request a quote or trial for your organization below.



Contact us for annual subscription options:

Contact Us

Already a HeinOnline Subscriber?

Log In

profiles profiles most