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089916 1 (1974-07-28)

handle is hein.gao/gaobacvvk0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D C 20548 GENERAL GOVERNMENT J 1574 DIVISION The Honorable Edward V Dorsey f 4 Senior Assistant Postmaster General for Operations U S Postal Service Dear Mr Dorsey The General Accounting Office has completed a survey of letter- sorting machine (LSM) operations at the Detroit Post Office. Our observations at that post office were not included in our proposed report to the Congress on missent mail, which, as you know, dis- cusses mail sorting operations in the Dallas, Houston and New Orleans offices, because of differing conditions between Detroit and the other locations. The Detroit office operated a large number of LSMs which used a different sorting technique (binary code) than that used at the other locations. Also, the engineering data isolation technique (EDIT) used to check sorting accuracy was not installed at the Detroit office until near the end of our survey. After we briefed you on the results of our survey at the three offices in the Southern Region you expressed concern over the quality of LSM operations at other post offices The purpose of this letter is to summarize our observations on letter-sorting operations at Detroit Since our proposed report to the Congress on missent mail contains a number of recommendations for improving LSM operations, we are not making any specific recommendations in this letter At the Detroit office, the extent of missorted and missent mail has been significantly understated To help correct this situation, a quality control function was established One attempted means was a 100 percent review of all letters in the LSM bins Obviously, a 100 percent check of the machine-sorted letters negates much of the mac- hine's advantages, DELIVERY STANDARDS NOT MET Since its reor ganization, the Service has established stand- ards for mail going to overnight, 2- and 3-day delivery areas Its goal is to achieve these standards 95 percent of the time During fiscal year 1973, with the exception of the Christmas season, the

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