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089467 1 (1974-06-19)

handle is hein.gao/gaobacvmb0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 GENERAL GOVERNMENT maVISsoN JUN 1 0 1974 Mr. Edward V. Dorsey Senior Assistant Postmaster LM089467 General for Operations U.S. Postal Service Dear Mr. Dorsey: During the 1973 Christmas season, we reviewed postal opera- tions at eight large post offices. Since one of our objectives was to ascertain how well mail was processed, we conducted a test mailing between the cities served by the eight post offices and used this data to analyze delivery performance. We believe that the data obtained in our analysis of the test mailing would be useful in your current re-evaluation of the Origin-Destination Information System (ODIS). Specifically, our analysis indicates that ODIS may overstate mail delivery performance. Our computations, based upon posted collection times and actual delivery to the addressee, showed that 1, 380, or 37 percent, of the 3, 729 test letters were not received within delivery standards. By applying the criteria used for ODIS, the measurement of delivery performance from post- mark date to the time the letter reaches the carrier, only 1, 067, or 29 percent, of the test letters would have been counted late, The most prominent factor contributing to this disparity was 282 letters which had delayed postmarks; that is, postmarks considerably later than should be reasonably expected based on, posted collection times. Of the 282 letters, the Service would have counted 167 letters on time using ODIS criteria. The re- maining 115 letters, however, were delivered so late that they still would have been counted late under ODIS despite the delayed postmark. To illustrate the problems of delayed postmarks, we mailed eight letters in a mailbox in Chicago, Illinois, at 8:00 a. m., December 12, 1973. The next collection time posted on the mailbox was 10:30 a. m., December 12, 1973. Four of the letters were properly postmarked December 12, 1973; three were post- marked December 13, 1973; and one was not postmarked. One letter which had a delayed postmark was one day late, but would wnUMO ,MIMIIIIllM Im a WUIqUBUlulmWUO

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