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088988 1 (1973-07-16)

handle is hein.gao/gaobacuyu0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON REGIONAL OFFICE FIFTH FLOOR 803 WEST BROAD STREET FALLS CHURCH, VIRGINIA 22046 JUL 16 3 Mr. Harry Stallar, Acting Area Director District of Columbia Area Office Departnnt of lousing and Urban Development 1875 Connecticut Avenue, N. W. Washington, D. C. 20009 Dear Mr. Stallert The General Accounting Office is reviewing the Department of Bosing and Urban Development'a (MUD) program to repair existing houses insured under Section 235, authorized by section 518(b) of the National Housing Act. At HUD's District of Columbia Area Office we reviewed the validity of homeowner complaints, the timeliness of complaint processing, and the repair contracting and inspection practices. We examined 25 complaint cases and, with the assistance of HUD personnel inspected 15 houses. We appreciated the opportunity to discuss the results of our review at the District of Columbia Area Office with responsible personnel on May 4. 1973. Hr. Chisholm in a June 1, 1973, memo- randum indicated that several of the administrative changes which we had proposed at the meeting had been made, including improved procedures to (1) mnitor and control the timely processing of homeowner complaints and (2) price contract repair items individually to facilitate later adjustments. We share his belief that these changes can improve the quality of the administration of the housing repair program. The purpose of this mmorandma is to confirm the May 4th discussion, acknowledge receipt of Mr. Chisholm's June lst memo* randum, and provide you with the following brief sumary of other matters discussed which we believe can also improve the administration of the housing repair program.

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