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117947 1 (1982-03-24)

handle is hein.gao/gaobacsuk0001 and id is 1 raw text is: 




UNITED STATES GENERAL ACCOUNTING OFFICE
      WASHINGTON, D.C. 20548


                             FOR RELEASE ON DELIVERY
                             EXPECTED AT 9:30 A.M. EST
                             Wednesday, March  24, 1982


                STATEMENT OF

       WILLIAM J. ANDERSON, DIRECTOR

       GENERAL  GOVERNMENT DIVISION

                 BEFORE THE

       SUBCOMMITTEE ON OVERSIGHT OF

           GOVERNMENT MANAGEMENT

     COMMITTEE ON GOVERNMENTAL AFFAIRS

            UNITED STATES SENATE

                     ON

THE STATUS OF IRS' TAXPAYER SERVICE  PROGRAM


117947


Mr. Chairman and Members of  the Subcommittee:

     We are pleased to be here  today to assist the subcommittee

in its inquiry into the  impact of budget cuts on the Internal

Revenue Service's  (IRS') Taxpayer Service Program.  Our testi-

mony is based on past work we have  done in the taxpayer service

area and on the preliminary  results of our current review of IRS'

assistance to taxpayers over the telephone,  at walk-in offices,

and through correspondence.

     Because the Internal  Revenue Code has evolved into an ex-

tremely complicated array of deductions,  credits, and exclusions,

many taxpayers seek IRS' assistance  in meeting their tax obliga-

tions and in resolving disputes.  For  over a decade, IRS has had

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