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HEHS-95-38R 1 (1994-12-06)

handle is hein.gao/gaobacksb0001 and id is 1 raw text is: United States GAO General Accounting Office Washington, D.C. 20548 Health, Education and Human Services Division B-255826 December 6, 1994 The Honorable Shirley S. Chater Commissioner Social Security Administration Department of Health and Human Services Dear Dr. Chater: We initiated a study to assess how well the Social Security Administration (SSA) serves employers in resolving wage reporting issues. As part of our review, we interviewed employers from two SSA regions who had previously contacted SSA about wage reporting issues and discussed with them their experience in resolving those issues. At the conclusion of this initial work, we decided that the information we collected was sufficient to report to you, given your interest in providing world-class service and the recommendations recently published by Vice President Gore's National Performance Review group on providing services to the public by federal agencies. Most of the employers we contacted were satisfied, with the services SSA's regional magnetic media coordinators' were providing to them. However, we identified two situations that we believe warrant your attention and possible action. First, some employers we contacted are having problems reaching knowledgeable staff in SSA headquarters to help resolve their wage related questions and issues. Next, employers are having problems learning whether or not their wage reports were corrected after submitting additional data to SSA headquarters. To alleviate or lessen the above problems, SSA headquarters staff need to be (1) more knowledgeable about wage reporting, (2) able to respond to questions about a wide range of wage reporting issues, and (3) able to direct callers to the appropriate source for technical 'This coordinator is a wage specialist who provides wage information to employers for preventing or resolving wage problems. GAO/HEHS-95-38R SSA Services to Employers

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