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IMTEC-84-10 1 (1984-06-11)

handle is hein.gao/gaobabnjv0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON. D.C. 20548 INFORMATION MANAGEMENT .IUlh l & TECHNOLOGY DIVISION ,, B-21 5077 124361 The Honorable Ray Kline JUNE 11, 1984 Acting Administrator of General Services Dear Mr. Kline: Subject: GSA's Telecommunications Procurement Program Requires Comprehensive Planning and Management (IMTEC-84-10) For the past several months, we have followed the events asso- ciated with the divestiture of the American Telephone and Telegraph Company (AT&T) (United States v. American Telephone and Telegraph Co., 552 F. Supp. 131 (D.D.C. 1982)) and the Federal Communications Zmmission's (FCC's) Second Computer Inquiry [77 FCC 2d 384 (1980)1--known as the Computer II decision. These decisions helped create a competitive environment for both telephone services and equipment, which increases the alternatives available to the gov- ernment. In addition, the decisions require the government to take a more active role in managing and procuring telecommunications if it is to prevent servi6e interruptions and avoid cost increases. This report addresses how the General Services Administration (GSA) manages and procures telecommunications equipment and ser- vices. In performing this review, we.wanted to see how GSA, which traditionally has ordered telephone services and equipment from AT&T, has adapted its telecommunications procurements to the more competitive environment. We found that GSA has taken several actions to adjust to new market conditions. However, these actions have been characterized by a lack of sufficient planning to meet both long-term needs and the requirements of federal procurement regulations. GSA needs to take timely corrective actions to keep pace in this rapidly developing area. OBJECTIVEr SCOPEr AND METHODOLOGY Our objective was to examine GSA's recent actions and middle range planning efforts and evaluate their appropriateness in the more competitive telecommunications environment. We conducted our work from September to December 1983 at GSA headquarters in Washington, D.C., and at GSA offices in Regions II, VIII, and IX (New York, Denver, and San Francisco). We discussed with GSA officials their past and present actions and future tele- communications plans. We reviewed GSA directives and analyzed cur- rent Requests for Proposals (RFPs) and previous GSA procurements. In addition, we attended inter-agency briefings and reviewed (510003) )QCUQJ

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