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AFMD-83-83 1 (1983-07-27)

handle is hein.gao/gaobabndp0001 and id is 1 raw text is: *1 The Honorable The Secretary The Honorable The Secretary John 0. Marsh, Jr. of the Army John Lehman of the Navy July 27, 1983 122662 Subject: Need to Better Control and Account for Refunds for Unused Transportation Services (GAO/AFMD-83-83) This report presents the results of our review of Army and Navy central systems for controlling and accounting for refunds from passenger carriers for unused transportation services. Since Air Force and Defense agency collections are handled by the Depart- ment of the Army, we are not making separate reports to those agen- cies. Our work revealed the following weaknesses in processing and accounting for unused passenger tickets. --Travelers and transportation officers were not promptly sub- mitting unused tickets to the central refund processing cen- ters. This unnecessarily delayed collections. --Transportation officers were not voiding unused tickets. The tickets were therefore susceptible to misuse. --The services were not accounting for unused ticket refund receivables. This meant that the accuracy of refunds was unknown. BACKGROUND Every year, through its centralized processing facilities, the Department of Defense collects millions of dollars in refunds from passenger carriers. During fiscal 1981, Defense collected about $15 million on unused or partially used tickets and on refund ap- plications issued by airlines. This figure can be expected to in- crease with Defense's transportation budget--an estimated $574 mil- lion in 1982, which is twice what it was in 1978. nII (903047) UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 ACCOUNTING AND PINANCIAL MANAG&M4Ir DIVISION B- 212269 0 UUD

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