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GGD-82-78 1 (1982-07-06)

handle is hein.gao/gaobabmmt0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE / 'I WASHINGTON, D.C. 20548 GKINISPAL GOVIRNMMENT RtEMTRI10% Q, I a~g DIVISION Accountia-ppu. .ao -by-the otua-,i 3is of upeoiapprva B-207756 JULY 6, 1982 The Honorable James C. Wright, Jr. House of Representatives 119116 Dear Mr. Wright: Subject: Injury Compensation Program at the Fort Worth, Texas, Post Office (GAO/GGD-82-78) As requested by your latter of July 28, 1981, we have reviewed in depth the administration of the injury compensation program at the Fort Worth Post Office. Our work concentrated on assessing allegations made to you by certain Postal Service em- ployees and their representatives that Fort Worth Post Office management views all reports of on-the-job injury as fraudulent until proven otherwise and, because of this attitude, --delays or otherwise interferes with processing reports of injury and claims for compensation, and --requires partially disabled employees to work jobs and schedules that differ from their regular duty assignments. Our work showed that Fort Worth Post Office m..aagement does not intentionally interfere with timely reporting of injuries and claims for compensation and does not violate Postal Service policy regarding limited duty assignments. Most of the problems perceived as existing in the injury compensation program at the Fort Worth Post Office appear to result from a mutual distrust between postal officials and certain employees and their representatives. There are delays in the reporting of injuries to the Office of Workers' Compensation Programs (OWCP), Department of Labor, and both postal employees and management share some responsibility for them. Similarly, there are delays in the processing and pay- ment of claims for compensation, and postal employees, their physicians, Fort Worth Post Office management, and OWCP all share some responsibility here. However, we found no instance where delays appeared to be vindictive or were otherwise intentional. In fact, the larger delay problem exists at OWCP, and no immediate improvement can be expected as its workload increases and its budget continues to be cut. (223230)

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