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B-114874 1 (1974-01-03)

handle is hein.gao/gaobablbi0001 and id is 1 raw text is: RESTRICTED - Not to be released outside the Genera'J il A =;k Accounting Office except on the basis of specific approval T f- -V by the Office oi Congressional Reatons a record of whch is kept by the Distribution Section, Publications BrAch, GAS o t WASHINGTON, D.C. 20M8 RELEAS4 JAN 3 1974 B-114874 The Honorable Thaddeus J. Dulski Chairman, Committee on Post Office and Civil Service House of Representatives Dear Mr. Chairman: ,Pursuant to your request of March 19, 1973, we examined-- .. the - quality of mail serv~p provided by the San Francisco, 4 California, Post ,Office.j On July 23, 1973, we briefed staff members of the Subcommfttee on Postal Facilities, Mail, and Labor Management on the results of our examination and gave them copies of the charts (see encs. I to XVIII) used in the briefing. The Subcommittee later used this data during its hearings in San Francisco. As requested, this letter sum- marizes that briefing. The San Francisco office generally had not met the Postal Service's mail delivery standards, but had improved its delivery performance after Christmas 1972. Sorting errors, which caused mail to be sent to the wrong destina- tions, and transportation and processing delays prevented significant quantities of first-class mail from being de- livered on time. Also, while the volume of mail increased, the number of mail processing employees decreased and the post office did not receive two letter sorting machines scheduled for delivery before the 1972 Christmas mail surge. These machines were received in March 1973. BACKGROUND The San Francisco Post Office handles about 2.6 billion pieces of mail a year, or about 7.1 million pieces daily. During postal fiscal year 1973, the number of employees in the San Francisco office decreased from 7,575 to 7,142--a decrease of 5.7 percent--while mail volume increased by about 142 million pieces--an increase of about 5.8 percent. To

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