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B-114874 1 (1974-01-09)

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                  COMPTROLLER GENERAL OF THE UNITED STATE
                           WASHINGTON. D.C. 20548


   B-114874                RELEASED            JA 9


   The Honorable Thaddeus J. Dulski, Chairman
 ! Committee on Post Office and Civil Service
 House of Representatives

   Dear Mr. Chairman:

        Pursuant to your request of March 19, 1973, we examined
   the quality of mail service provided by the Los Angeles,        Z
   California, Post Office. On July 23, 1973, we briefed staff
   members of the Subcommittee on Postal Facilities, Mail, and 1.I) ,,
,,Labor Management on the results of our examination and gave
   them copies of the charts (see encs. I to XI) used in the
   briefing. The Subcommittee later used this data during its
   hearings in Los Angeles. As requested, this letter summarizes
   our briefing.

        The Los Angeles office generally had not met the Postal
   Service's mail delivery standards. Sorting errors, which
   caused mail to be sent to the wrong destinations, and proc-
   essing delays prevented significant quantities of first-
   class mail from being delivered on time. Also, while the
   volume of mail increased, the number of employees decreased
   and the post office did not receive two letter sorting
   machines scheduled for delivery before the 1972 Christmas
   mail surge. These machines were rescheduled to be installed
   in July 1973.

   BACKGROUND

        The Los Angeles office handles about 3.8 billion pieces
   of mail annually, or about 10.3 million pieces daily.

        The average number of employees at the Los Angeles
   office decreased from 13,347 in postal fiscal year 1972 to
   12,692 in postal fiscal year 1973--a decrease of
   4.9 percent--while the mail volume increased by about
   420 million pieces--an increase of about 12.5 percent. To
   process this increased volume, employees worked 1,663,222
   hours overtime, an increase of 968,362 hours, or



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