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B-114874 1 (1973-07-20)

handle is hein.gao/gaobabkvx0001 and id is 1 raw text is: B-114874 RELEASED JUL 20 1973 The Honorable Thaddeus J. Dulski, Chairman Committee on Post Office and Civil Service House of Representatives Dear Mr. Chairman: Pursuant to your request of March 19, 1973, we examined into the quality of mail service provided by the Manhattan, New York Post Office. On April 9, 1973, we briefed staff members of the Subcommittee on Postal Service on the results of our examination and gave them copies of the charts (enc. I to XIX) used in the briefing. The Subcommittee later used this data during its hearings in New York City. As requested, this letter summarizes that briefing. The Manhattan office, in general, had not met the Postal Service's mail delivery standards. Sorting errors, which caused mail to be sent to the wrong destination, and process- ing delays prevented significant quantities of first-class mail from being delivered on time. Also, the number of mail-processing employees decreased while the volume of mail increased, and the post office did not receive four letter sorting machines and one advanced optical character reader in time for the 1972 Christmas mail surge. These machines and two more letter sorting machines are now scheduled for operation by November 1973. We concentrated our efforts on the Manhattan-Bronx District's Manhattan office, because this office processes about one-third of the mail handled by the New York region. This office has three processing terminals.-General Post Office, Grand Central Station, and Church Street Station. These terminals handle about 7.5 billion pieces of mail annually and about 20.5 million pieces daily. TRENDS IN MANPOWER AND MAIL VOLUME From January 1972 to January 1973, the number of mail- processing employees in the Manhattan office decreased from 35,370 to 30,249--a decrease of 14.5 percent--while the

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