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B-114874 1 (1973-10-11)

handle is hein.gao/gaobabkux0001 and id is 1 raw text is: 1UWTD- Not to be relae outsidethe en~a 7 Y bthe Offico of Legishat~ve Uamsn, rear 0~~ -s kp f7~ 0 LA otri1u1on sectuon, pbcatLions 1rarnch, OAS, COMPTROLLER GENERAL OF THE UNITED STATES WASHINGTON, D.C. 20548 RELEASED B-114874 )O 9 1 It6 OCT 11 1973 The Honorable Thaddeus J. Dulski Chairman, Committee on Post Office and Civil Service House of Representatives Dear Mr. Chairman: Pursuant to your request of March 19, 1973, we examined the quality of mail service provided by the Boston Post Office. On April 19, 1973, representatives of my Office briefed staff members of the Subcommittee on Postal Service and the Subcom- mittee on Postal Facilities, Mail, and Labor Management on the results of our examination and gave them copies of the charts (see encs. I to XVIII) used in the briefing. As requested, this letter summarizes that briefing. The Boston Post Office had not generally met the Postal Service's mail delivery standards. Significant quantities of first-class mail did not meet these standards because of mail processing delays and because mail was sent to wrong destina- tions due to sorting errors. Also the mail processing labor force was significantly reduced during a period of increasing mail volume. The Boston Post Office handles about 2.9 billion pieces of mail annually and about 8 million pieces daily. TRENDS IN MANPOWER AND MAIL VOLUME The number of employees in the Boston office decreased from an average of 12,256 during July 1971 to February 1972 to an average of 11,171 during July 1972 to February 1973--a decrease of 8.8 percent. These periods were selected to illustrate the effects of the Postal Service's freeze on hiring that started in March 1972 and its early retirement campaign that began in June 1972. During these same periods the office's mail volume in- creased about 195 million pieces, an increase of about 12.4 per- cent. To process this increased volume, the employees worked O Iau0 BEST DOuL, A

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