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B-114874 1 (1973-10-19)

handle is hein.gao/gaobabjhy0001 and id is 1 raw text is: C < RESTRICTED - Not to be released outside the General Accounting Office except on -te b8ss of specoic approval by the Office of Legis'Uate Fsaiso a reco-rcl of which is kept by ROM LLER GENERAL OF THE UNITED STATES WASHINGTONq. D.C. 203B jj~~~~ ~III II~I RELEASED 088690 B-114874 OCT 19 17 The Honorable Thaddeus J. Dulski, Chairman Committee on Post Office and Civil Service House of Representatives Dear Mr. Chairman: Pursuant to your request of March 19, 1973, we examined the quality of mail service provided by the Detroit Post Of- fice. On July 6, 1973, we briefed staff members of the Sub- committee on Postal Service on the results of our examination and gave them copies of the charts (see encs. I to X) used in the briefing. Subsequently, the Subcommittee used this data during its hearings in Detroit. As requested, this letter summarizes our briefing. The Detroit office generally had not met the Postal Serv- ice's mail delivery standards. Sorting errors, which caused mail to be sent to the wrong destination; processing delays; and inadequate transportation prevented significant quantities of first-class mail from being delivered on time. Also, the num- ber of employees decreased while the volume of mail increased. BACKGROUND The Detroit office handles about 1.95 billion pieces of mail annually or about 5.3 million pieces daily. During postal fiscal year (PFY) 1973 the number of em- ployees in the Detroit office decreased from 8,043 at the beginning of the year to 7,784 at the end of the year--a de- crease of 3.2 percent--while mail volume increased by about 104.7 million pieces--an increase of about 5.7 percent. To process this increased volume the employees worked 717,053 hours of overtime, an increase of 100,001 hours, or 16.2 per- cent, over the overtime worked in postal fiscal year 1972. The Detroit office did not have the resources to expedi- tiously handle the increased mail volume in postal fiscal year 1973 because the office's operating budget for the year was based on an underestimate of the anticipated increase in 91 IO% 5

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