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GGD-83-31 1 (1983-08-25)

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BY THE US, GENERAL ACCOUNTING OFFICE


Report To The Chairman, Subcommittee
On Commerce, Consumer And Monetary Affairs,

Committee On Government Operations
House Of Representatives






Financial Institution Regulatory

Agencies Can Make Better Use Of

Consumer Complaint Information




The five Federal agencies that supervise
financial institutions received more than
23,000 complaints from consumers in 1981.
Many of these complaints reflect financial
institution errors or violations of laws and
regulations.

To improve the effectiveness of complaints
systems, GAO recommends that agencies
make better use of complaint information in
their examination and supervision activities
and in their assessment of unfair or decep-
tive banking practices. GAO also recom-
mends that agencies better enforce and
strengthen existing procedures for investi-
gating discrimination complaints.










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            4) .GAO/GGD-83-31
                                                        AUGUST 25, 1983


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