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GGD-82-84 1 (1982-07-09)

handle is hein.gao/gaobabdmo0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 G3?4KRlAL GOVENqNMIKNT DIVISIN B-207622 , , .JULY9, 1982 The Honorable Stewart B. McKinney RELEASED House of Representatives 119003 Dear Mr. McKinney: Subject: ,Postal Service Regulations on Forwarding Mail to B oxholders (GAO/GGD-$2-84) Your March 11, 1982, letter to the General Accounting Office requested information on the Postal Service's recent changes to its regulations on the indefinite forwarding of mail to boxholders. As you know, the public's reaction to the new regulations was very negative. In response to this, the Service modified its new regu- lations which made them more confusing and led to inconsistent applications by local post offices. As a result of our discus- sions with the Service Headquarters officials about the confusion and the inconsistent application of the new regulations, new clarifying instructions are being developed. It makes sense for the Service to try to deliver mail with as few processing steps as possible while providing the same service to boxholders as is offered other postal patrons. Compli- cating this endeavor, however, is the Service's proposal to pro- vide, as part of a much larger program, the mail service it has just eliminated--indefinite forwarding of mail for boxholders--for a fee. We believe the Service should be liberal in granting ex- emptions from the new forwarding regulations until it makes a decision on the forwarding-for-a-fee proposal. (An enclosure to this report provides details supporting our conclusions.) With regard to your specific questions about the cost savings associated with the new forwarding regulations for boxholders, the Service did not determine how much it expected to save from the change nor has it calculated the savings since implementation began. Considering the confused and inconsistent implementation spoken of earlier, it is doubtful whether actual savings figures could be calculated. (220870)

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