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GGD-82-74 1 (1982-07-09)

handle is hein.gao/gaobabdmd0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE I / WASHINGTOn. D.C. B-207622 JULY 9,1982 118931 The Honorable John L. Napier House of Representatives Dear Mr. Napier: Subject: New Postal Service Regulations Affecting Boxholders (GAO/GGD-82-74) This is in response to your December 3, 1981, request for a review of the effectiveness and validity of the new Postal Serv- ice regulations which, among other things, limit to 1 year the period for forwarding mail for boxhdlders ./. In spite of the Service's efforts to publicize the changes in the regulations, the public's reaction was, as you know, very negative. In response to this reaction, the Service modified the regulations which made them more confusing and led to inconsistent applications at local post offices. As a result of our discus- sions with Service Headquarters officials about this problem, clearer, more specific instructions are being developed to ensure the proper implementation of the new regulations. It makes sense for the Service to try to deliver mail with as few processing steps as possible while providing the same service to boxholders as is afforded other postal patrons. Com- plicating this endeavor, however, is the Service's proposal to provide, as part of a much larger program, the mail service it has just eliminated--indefinite forwarding of mail for boxholders-- for a fee. We believe the Service should be liberal in granting exemptions from the new forwarding regulations until it makes a decision on the forwarding-for-a-fee proposal. To reach our conclusions we examined the rationale behind the new regulations and analyzed their development and implementa- tion. Specific tasks included reviewing records and discussing them with Postal Service Headquarters officials and visiting post offices of various sizes in the Washington, D.C., area to observe the implementation of the new regulations. lBoxholders include postal patrons or firms who have rented lockboxes at post offices or have paid for caller service which allows them to pick up larger volumes of mail at the post office window. (220860) 3)~iq0

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