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AFMD-82-56 1 (1982-03-05)

handle is hein.gao/gaobabdbx0001 and id is 1 raw text is: / 7 ERAL OF THE UNITED STATES P AHINGTON D.C- Z0548 ! to be reisased outs'de tie General March 5, 1982 I '~ not C~2 to h aSo~ ~~O by thle ij~ice Gi C~~~C~I~anfS The Honorable Jack Brooks, Chairman, Subcommittee on Legislation and National Security Committee on Government Operations House of Representatives Dear Mr. Chairman: Subject: Review of the Claims Processing Procedures of the National Flood Insurance Program (AFMD-82-56) This report is in response to your request of December 16, 1981 (encl. I), in which you asked us to analyze the response of Mr. Louis 0. Guiffrida, Director of the Federal Emergency Manage- ment Agency (FEMA), to the recommendations in our September 21, 1981, report Terminating the Audit of the National Flood Insurance Program's Fiscal 1980 Financial Statements (AFMD-81-93). We are also reporting the results of our work to date on the two other phases of our review, which was underway at the time of your re- quest: --A study and evaluation of the internal accounting controls over the processing of flood insurance claims. --An examination of a sample of flood insurance claims to de- termine whether policies were in effect when the losses occurred. The objectives, scope, and methodology of our review are ex- plained in enclosure II. We concluded from our review that: --Onthe whole, except for weaknesses which we discuss later, claims are processed in a manner that provides for valid and accurate payment and recording of claims. --Policy effective dates were not always adhered to, result- ing in an estimated $2 million of questionable insurance claim payments between January 1, 1978, and September 30, 1981. These questionable payments were the result of prob- lems with policy processing, not claims processing. '§2 & 775' (916020)

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