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HRD-80-5 1 (1979-10-16)

handle is hein.gao/gaobaazut0001 and id is 1 raw text is: ; A


*k       I~ 166A01


UNITED STATES GENERAL ACCOUNTING OFFICE
        WASHINGTON, D.C. 20548


HUMAN RESOURCES
   DIVISION


B-164031 (4)                              OCTOBER 16, 1979



The Honorable Patricia Roberts Harris       9-
The Secretary of Health, Education, A4,0C
  and Welfare                                           110606

Dear Mrs. Harris:


Subject:


The Social Security Administration Needs To
Develop a Structured and Planned Approach
for Managing and Controlling the Design,
Development, and Modification of Its Supple-
mental Security Income Computerized System
(HRD-80-5)


     In our August 9, 1979, report Flaws in Controls Over
the Supplemental Security Income Computerized System Cause
Millions in Erroneous Payments (HRD-79-104), we disclosed
that $25 million of erroneous payments have occurred because
of control weaknesses in the Social Security Administra-
tion's (SSA's) Supplemental Security Income (SSI) computer-
ized system. This system is used to help maintain benefi-
ciary information and administer benefit payments to over
4 million needy aged, blind, and disabled individuals.

     ,Weaknesses result because SSA lacks a structured and
planned approach for managing and controlling the design,
development, and modification of its computerized systems/ ,4:-4
Instead/ SA follows an unstructured, often hurried approacF
that resu ts in

     --incomplete computer program and system documentation;

     --unvalidated and uncontrolled system modifications;
       and


--unmet field office users' needs.


(105013)

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