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GGD-79-33 1 (1979-04-20)

handle is hein.gao/gaobaazdx0001 and id is 1 raw text is: 




REPORT BY THE



Comptroller General


OF THE UNITED STATES


   RELEASED


Customs


-Office Of


Investigations Needs

To Concentrate Its

Resources On Quality Cases



By accepting too many cases, the Office of
Investigations, U.S. Customs Service, over-
looks case quality. That is, quality is being
sacrificed for quantity. The Office should
devote its resources to the more significant
investigations.

Recognizing this, the Office of Investigations
recently made improvement of case quality
its primary, long-term     objective. This
strategy should improve the utilization of
resources if effectively implemented  and
assessed.


Accomplishment statistics--the Office's per-
formance measures--are inaccurate or mis-
leading. If an adequate assessment is to be
made, the Office must develop more accu-
rate accomplishment statistics.


109349


0
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    GGD-79-33
APRIL 20, 1979


09 3q9

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